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Privacy policy

Last updated: September 17, 2026

Wisteria Fujiwara operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Wisteria Fujiwara is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, make a purchase or carry out another transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in it.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, or can reasonably be linked to, you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify you. Depending on how you use the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from that personal information:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including credit card, debit card and financial account numbers, payment information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including information contained in your communications with us, for example when you contact customer support.
  • Device information including information about your device, browser and network connection, your IP address and other unique identifiers.
  • Usage information including information about your interactions with the Services, such as how and when you access and navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technologies, or when they collect or process your personal information on our behalf.
  • From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

  • Providing, customizing and improving the Services. We use your personal information to provide the Services to you. This includes performing our contract with you, processing payments, fulfilling orders, remembering your preferences and the items you are interested in, sending notifications related to your account, processing purchases, returns, exchanges and other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and offering a shopping experience tailored to you, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes. For example, we may send marketing, advertising and promotional communications by email, text message or postal mail, and show online advertisements on the Services or other websites based on products or services you have previously purchased or added to your cart, or on your other use of the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate and respond to potential fraudulent, unauthorized, illegal, unsafe or malicious activity, protect public safety, and keep the Services secure. If you register an account through the Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access information with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to you promptly, deliver effective service and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law and to respond to valid legal processes, including requests from law enforcement or government agencies. We also use it to participate in or investigate civil discovery, potential or actual litigation and other legal disputes, and to investigate and enforce potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • To Shopify, and to vendors and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • To business and marketing partners that provide marketing services and deliver advertising to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share your information for targeted advertising and marketing based on your online activity across different merchants and websites.
  • When you instruct, request or consent to our disclosing certain information to third parties (for example, when we ship products to you or when you use social media widgets or login integrations), we disclose that information.
  • We may share information with our affiliates or otherwise within our corporate group.
  • We may disclose personal information in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify and with third parties that may be located in countries other than the one you live in, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants and with Shopify. In such cases, Shopify is responsible for the processing of your personal information and for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, or the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public places, such as third-party social networking platforms, may be viewable by other users of the Services or of those third-party platforms, without limitation on its use by us or by the third party. Including a link does not in itself imply any endorsement or recommendation of the content, owners or operators of those platforms, except as stated on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you avoid using insecure channels to communicate confidential or sensitive information to us.

How long we retain your personal information depends on various factors, such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes, and enforcing other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted by law.

  • Right to access / right to know. You may have the right to request access to the personal information we hold about you.
  • Right to delete. You may have the right to request that we delete the personal information we hold about you.
  • Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and subject to exceptions, to request that we transfer it to a third party.
  • Managing communication preferences. We may send you promotional emails, and you can stop receiving them at any time by using the unsubscribe option shown in the email. Even if you unsubscribe, we may continue to send you non-promotional emails, such as important notices about your account or orders.

You can exercise these rights where indicated on the Services, or by contacting us using the details below. To learn more about how Shopify uses your personal information and your rights, including rights over data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may appoint an authorized agent to exercise rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them, and we may ask you to verify your identity directly with us. We will respond to your request within the time frame required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, equivalent contracts issued by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us at +81 3-3874-8121 or email us at info@pilotshoes.co.jp, or write to us at 111-0025, Tōkyō 台東区 東浅草2-22-5, Japan.

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